We boarded our beloved dog here for a weekend and when we went to pick him up, the lady said he pooped in his cage and had lay in it. In the 10 years he's been on this earth, he has never done that. In fact, we both work 12 hour days so he is very used to ""holding it"" that long. That means that they had to have not let him out for well over 12 hours. We both felt sick after picking him up. We will not go back.