county I knew I had to finally get a plumber, my niece suggested Mr. Rooter. Steve S. was prompt, professional and informative. Steve went beyond great service, and didn't quit until my line was unplugged. He took out toilet to snake (at least 2 snake heads) and cleaned both floor and tub, plus shower in other bathroom, as both bathrooms were messed up. I will have to have a more work done, but for now I can use my shower and toilet (no more potty chair) :) Steve is a wonderful asset to this company, and there is no greater PR. then a great tech, who is there for customer satisfaction...Thank you!