The Mr. Mighty repair man arrived within the designated time period and fixed both fixtures. What is immensely frustrating is the amount charged and the complete lack of responsiveness to my follow-up inquiries to better understand the excessive bill.
While I was at work, my father-in-law was at my house and greeted the Mr. Mighty repair man. The repair man was able to repair the first fixture by simply plugging in a new light bulb. The second fixture had a loose contact at the fixture inside. The electrician told my father-in-law that he needed to perform a $266 test to assess the problem. That charge was on top of the $49 dispatch fee. In total, the repair man was in my home for approximately 20 minutes.
When I arrived home that night I was shocked to learn how much I was charged. I have been a homeowner a long time and have had repair men of all sorts service my homes. I have never had a service call anywhere near as expensive as the $315 Mr. Mighty charged me. The fact that I was charged $315 for 20 minutes of work that did not include the purchase of any parts seems excessive and I absolutely feel like I and my father-in-law were taken advantage of.
What's even more frustrating and disappointing is the complete lack of customer service I have received in my efforts to get an explanation from Mr. Mighty of these charges:
12/12/2011 - Date of Service
12/13/2011 - I placed a call to Mr. Mighty for explanation. I spoke with a manager named Claudia who told me she would look into the matter and return my call by the end of the week (note: that was disappointing in itself that it would take three full business days to get back to me)
12/22/2011 - After not hearing from Mr. Mighty or Claudia for 9 days I called back. I received an apology from another manager and was told he would give a message to Claudia
12/22/2011 - Later the same day that same manager called to tell me he had spoken with Claudia and she would be calling me the following day
1/2/2012 - I still have not heard from Mr. Mighty
I am extremely frustrated with this company and cannot recommend their services.