My heat went out, so 1st thing in the AM i called these guys cause they were local. A tech was at my house in an hour. He knew what was wrong instantly, had the part in his truck, and I had heat within minutes. Was it a little pricey? Yea. But everything is procey now a days. You could probably get it done cheaper, and have to order the part, or wait for a friend...or do you want it done NOW by a Pro. I'll pay for good results everytime. I will call again for my future needs, and request the same tech who came out.