I have never written a review before, but felt compelled to sign up for Yelp and write a review based on my recent experience at Mr. Cecil's.
I ordered food via the phone for takeout and walked up to get it. 75% of my food was just coming out when I got there, but not the rest....they left the bulk of the food with me, then went to check in on the rest. 12 minutes later, once most of the food was cold, I got the rest of the order. When I asked for all of my food to be hot, the hostess couldn't understand my issue. Eventually, they did make me some new food, but once I got home, I found they had not included sauces (despite two reminders), nor my hot links, and one set of ribs was very tough.
I did call back later that evening, after my newborn had gone to sleep, spoke to the assistant manager, who said he could do absolutely nothing, (even though I paid for some food I hadn't rececived), and he would take it up with accounting on Monday........that was a week ago......no credit, no apology, no nothing........
So, cold food, not all of my food, paid for food not received, powerless and unepologetic employees, and some food wasn't even very good......one star, and that is generous. I will never go back, and don't suggest you do either. January, 2010.
Pros: They sell ribs
Cons: Cold food, overcharged, poor service...... read on......