The positive review must have been written by the owner. I feared we would lose our money. We got the runaround constantly regarding the status of the fireplace arrival, delivery, and installation. Every appointment was missed without a phone call. We called and left messages, went to the store, and sent emails. Eventually, the fireplace was delivered. However, installation was bungled and the runaround began again. The business moved TWICE during our saga. I think it is out of business now. This business deserves zero stars.