i have tried other vets over the years but will forever go to mountain empire vet, the staff is kind and curtious, yet effeciant and on top of things. they offer an ""open clinic"" from 11 to 1"" to existing clients, it is your decision whether to use it or not, there is no office visit cost and the convenience is awesome for us that want our pets vaccinated without all the hidden costs that so many other vets charge. if you want to be with your animal then by all means make an appointment and you will pay the (low) office visit cost and get to talk to the vet. just amazes me that so many people want to sit and talk to the vet for the $16 per shot walk in clinic without the office visit charge, come on people are you really that stupid? she is offering you a convenience and you are trying to go around that by saying the animal was in and out and i didn't get to talk to the vet....waaahhhh. if one on one is what you want then MAKE AN APPOINTMENT!! if not then go there and your animal will still be treated with love. even though i read the negative reviews from last year they still upset me when all that vet office is trying to do is make it easy for US and our pets! not to mention AFFORDABLE!! for those of you that have animals that hurt themselves there, why don't you stop and think about it, your animal is in a kennel and may not be used to it so of course YOUR animal is trying to break free by biting the doors and such, maybe your animal is not the sweetest when you are not around, OMG, yes pull your head out and think about it. duh, really think about it. if your animal is hurt there, they take care of it at no cost to you. also the sperm donation people, come on, do you want to actually be there when it is collected??? think about how it has to be collected....if it were that flippin simple you would just do it at home, so stop putting down mountain empire or do it yourself. NOW the drop off in the morning is also convenient, you just drop off your animal tell them what the problem is and the vet fits your animal into her VERY BUSY schedule and then SHE calls you with the solution, those that say she did not call are full of it, maybe, just maybe you gave a wrong number?? you are not perfect and if you want to do a drop off with special treatment to you then wait till after 5 and go to pet emergency and pay the enormous price and they will sit with you one on one and explain everything to you like the children you are acting like and then you can still bitch. i will and do reccomend MOUNTAIN EMPIRE VET to any and all that will listen. THEY ROCK! thanks so much for making it easy for me to get my animals vaccinated, looked at, medicines, and so much more! I LOVE MOUNTAIN EMPIRE VET SERVICES!!!!!!!!!!!