Made my reservation online - doing a volunteer rescue pupdogs transport to Colorado from TX...after weather forecast turned gloomy, had to move the transport up a couple of days - tried to cancel my reservation online to find I was past the cancellation day/time. I called the hotel to cancel - explained the situation - no problem... Delivered the pupdogs to Trinidad, CO. and drifted back down through NM and decided to go to Ruidoso after all, before heading home. I actually tried a couple of other places first, my first choice being a cabin in the Upper Canyon - they were booked ... 2nd choice being Casey's Cabins in mid-town ... cozy, rustic ... for lack of a better word ??? then ended up at the Motel 6 ... When I happened to mention my prior reservation and the change in plans, ... they remembered me ... really ... how cool is that?