Bought a tree 10/01/10, at going out of business sale, Northwest location, paid for delivery and expert installation,ha,1/2 off,ha, guaranteed for 1 year,ha, call us after 3 months to keep guarantee, 3 months called, number disconnected. Figured they had gone out of business.Tree started dying in Jan., died in March. Saw ad for Moon Valley again, called, told to bring in photo of dead tree. Wife called told too bad so asked for supervisor, he said wait 2 weeks and call again.Called after 2 weeks and told tough luck weather killed it, complained again, got number for general manager. Called, he would return call in 24 hours. 7 days later still waiting for return call. Am writing complaint to attorney general and BBB. Not nice to cheat old folks. Gave one star, can't give minus stars.