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Montwood Family Medical Ctr - 10 Reviews - 3022 Trawood Dr, El Paso, TX - Mental Health Clinics Reviews - Phone (915) 855-8550

Montwood Family Medical Ctr

3022 Trawood Dr
El Paso, TX 79936
(915) 855-8550
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I had an appointment at 8:30 and although I did not leave the office until 10:45, I think I received very good service. I was automatically greeted by someone who was very friend...


It is unfortunate that there is such a low standard of professionalism from the staff and receptionists considering that the doctor, while brisk, was helpful and patient. The ...

Unprofessional and Disappointing 11/26/2011

It is unfortunate that there is such a low standard of professionalism from the staff and receptionists considering that the doctor, while brisk, was helpful and patient. The staff seem altogether bored and disinterested and offer very little assistance in answering questions or successfully completing very basic, standard paperwork. Basically, beginning with the receptionist, you are treated like a bother and boldly so. One female staff member was cordial and professional while asking the standard questions of a new patient, but the rest I encountered were rude and dismissive. Many talked loudly and obviously about patients in my presence, gossiped and generally acted as if I didn't exist. I directly asked one male staff member a question and he ignored me. Thinking he didn't hear me, I asked again, he looked at me and walked away. I then heard him trying to convince the doctor to ""discharge"" me before I even saw her since, to him, I didn't display any outward signs of sickness. Frankly, I don't understand why a medical center would keep someone with such blatant disregard for one's health employed. Again, the service was rude and even with an appointment the wait was very long. The only positive aspect of the trip was the doctor herself, but it is ridiculous to have to put up with so much before and after visiting with her. It isn't worth it. more

Montwood Medical Center BEWARE! 10/31/2011

Let me start by saying NEVER GO TO THIS CLINIC EVER! more

Don't bother to go in! 3/24/2011

I had an appointment at 3:00 p.m. Time went by and I was still waiting. At 4:00 p.m., I asked about the appointment. Well, it seems that my paperwork was lost, and no record that I signed in. Finally, I went in at 4:20 p.m. The lady doctor yelled loud and clear that she wasn't taking anybody that weren't in her 3-5 program. I ended up in a room and waited for another 40 minutes. I decided to walk out and on my way out I saw the lady doctor socializing and as soon as she saw me, she hid in a nearby room. She wanted me to wait till 5:00 after her program to check on me; eventough she had no patients. One good thing about the place the ladies at the front offices are very courteous and friendly. By the way, while I was waiting in the room, I could hear someone talking trying to find out about who messed up with my appointment instead of providing a service to a patient. Don't waste your time. more

Wait time is terrible 2/2/2011

I showed up as a walk in at 9:20 and I ended up waking out at 2:00pm they are terrible it doesn't matter if you have an appointment or not the wait is terrible and the doctors onle see you for a couple minutes and don't let you explain yourself more


First and last time I will ever go there. First of all, I waited hrs before I was seen. I first had to pay upfront to be seen even though I had my insurance card but they weren't able to verify. 13 days later my insurance sent them a check for my visit, I went in July and this is October and still have not received my refund. I call every week and they keep saying they have submitted for my refund but that Dr. Ajai J. Agarwal, M.D., F.R.C.S., F.A.A.F.P., Director, has not made my check. Three months later, still no refund. One the fact that I need call them to give me my refund after my insurance paid them. Secondly, the fact that they refuse to give me my refund. Ridiculous place, never ever will I go there again. Most unprofessional place ever. The have signs all over that you need to pay for service first but they don't have signs that say they are lousy at giving you your refund back. I advise to avoid this place like the plague. No one knows what is going on in that office. more

Great service, worth the wait 12/23/2009

I had an appointment at 8:30 and although I did not leave the office until 10:45, I think I received very good service. I was automatically greeted by someone who was very friendly and as I waited to be called in to the back I noticed how the girls up in the front would carry on conversations with patients. You really don't see that much with doctors offices now. It took 35 minutes to be called in to the back for vitals, but I figured this was because it was my first time there. The doctor was a very nice Hindu man who was very caring and listened to all the complaints I had. During this same visit I received an EKG and some lab work and was told to follow up for the results in a week. As I went up to make my appointment, I asked them for the latest appointment possible and was told that they're opened until 8:00, which was perfect since I usually work until 6:00. I received great service and would recommend this place to anyone. Pros: great service, pleasant staff, great hours Cons: long wait more

Absolute WORST clinic I have ever stepped foot in!! 9/25/2009

I have been to several clinics in my 37 years but none are quite as bad as Montwood Family Medical Center. To begin with, I went in as a walk in at 8:30 a.m. and i was asked to have a seat after i signed in and presented my insurance information. There were only 3 other patients in the waiting area. 2 and a half hours later i was still sitting in the waiting area and had not been called. All i was there for was 1 immunization shot. After 2 and a half hours i asked the receptionist how much longer it would be because i had to go to work and she responded in a very rude tone that there were still 4 patients ahead of me!! I sat there and watched countless patients come and go and i was never seen. I will NEVER return to that horrible place!!! Cons: over 2 hour wait,slow service,rude staff!! more


I have had a fever for 2 and a half days walking around all swine fluish so I looked up one of the few centers that I could find open on a holiday. I was better off going to the emergency room. I should have realized a problem when I notice a lobby full of disgruntled patients, but I figured I would stick it out since I usually never go to the doctors unless my symptoms are so severe that I can't take it. After an hour of waiting, I was finally called up to be seen, to first be asked if I had a 150 dollars, and if I didn't they would not be able to treat me. I was shocked that even though I pay 70 dollars every two weeks for insurance they would not even look at me unless I paid them upfront because this is the ""policy at this location"". They refused to bill be although I have insurance, a job, and I know damn well my employer covers half of the deductible. So, I went home with a fever because this low budget, money hungry, wanna be medical center is more concerned about keeping there doors open that actually treating patients. And i'm one of the insured I can imagine how bad it is for those who aren't. Cons: ALL more

Waist of time with no diagnosis 4/13/2009

I have taken my daughter to Montwood Medical Clinic three times in the past week, each time the wait was over three hours! After seeing two different ""wanna be"" doctors and finally on our last visit we did see an ""actual"" doctor (Dr. Ahmad) who was rude and inconsiderate but worse of all did not take the time to clearly read previous visits diagnosis or listen to the patient! Then lectured my 14year old about making sure HIS staff put the correct weight on her chart! Pros: Example: best croissants in town Cons: Long wait with no answers! more

Very slow service 3/29/2009

I was in this clinic a few days ago. My daughter had an appointment at 3:30. We were not seen until 5:30!!! Then after we were called and put in the back, we were there for another hour and a half. I don't think I will be going back there again. Cons: Long wait more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    O'Shea Keleher