Monograms & More is a place to go only if you need very basic monogramming or printing done. I took my son's backpack in to have it monogrammed and they did a decent job on it. I also wanted his lunch box monogrammed and they couldn't do it because it wouldn't "fit on their machine". They ended up putting heat press letters on it and it looked okay, but not what I wanted. When I went to pick it up at the time they told me to come, it wasn't ready. So, they told me to come back that afternoon. I went back and they were closed, three hours early! Since the next day was the first day of school, my son didn't have his backpack for the first day. I was disappointed, but I guess when you live in a small town, you can either deal with it or drive to the next town for better service!