The food at Little Sheep Mongolian Hot Pot is awesome, but the customer service at the Houston Location is not so pleasant anymore. Of my own example, when I went there with my family, we got to the restaurant around 1:40pm, the restaurant wasn't closing until 2:30pm for lunch. The manager of the store refused to serve us Hot Pot, his reason for not serving us was ""we might not be able to finish before 2:30"", and he tried to convince us to get other cooked dish instead, but isn't little sheep famous for Hot Pot? Why would I come all the way from Sugar Land to eat some cooked dish when I can get better ones in Chinatown?
Finally, a very kind waiter (NOT the manager) sat us down, and told us he will go ask the kitchen to see if it is okay to service Hot Pot, and the kitchen said it is fine to place any order before 2:30. Afterward, there were a couple more groups of customers that came in after 2pm, and they ordered Hot Pots as well.
It was just a bad service overall, although I loved the soup based hot pots at Little Sheep Mongolian Hot Pot, but who wants to eat at a restaurant where you feel like being pushed to leave exactly at their closing time?? If the manager really wants his customers to leave at 2:30, maybe he should change the closing time to a bit earlier to accommodate for his own laziness.