About 9 months ago, I had an appointment for a 6 month check up/cleaning. When I arrived to my appointment, I was told that they did not have me on their schedule. The following visit went fine, but at the end, the office staff told me they only had morning appointments available for my next visit. I work mornings, so thinking they might have other times available later, I told them I would just call back later to make my next appointment. When I called & made that appointment the lady explained I was on a periodontal treatment plan & I had to be seen every 3 months. I wondered why the dentist had not explained this to me before. So, I made the appointment for months. When I arrived on appointment day, I was told they were running 40 mints. behind. I had other appointments and couldn't wait that long so I made ANOTHER appointment. On that day, I waited 30 mints to be seen, & then be told that I was NOT on a periodontal program & that my insurance wouldn't pay for this visit, & it would cost me $138. I told her I just wanted to be seen when it was really time for me to, I didn't want to pay out of pocket for a visit I didn't need. They apologized, but unfortunately I can't waist anymore time with these people. While I was in the lobby waiting to be seen, 2 other people were having the same issues that day with them. They need to get it together! I'm done, time to find another dentist. This is crazy.