If it's true you get what you paid for, we should have paid Zero. Because that's what we got. The place looked trashy - small house with attached garage (garbage in view). We like to patronize small businesses but this one is the reason, over time, that folks start going to the bigger companies. It's a 90 mile round trip, my guy's first massage (Christmas gift from me) - he made the appointment. Six times she said he needed an email or phone confirmation. Really? We missed that detail in the fine print. No wait. I read the fine print when we got home. It's not mentioned. No service, no apology, no show of good manners. There's more - he approached the door because it looked like no one was there, the door was unlocked, he waved to me to come and she locked the door! It's unfortunate that I choose this place for his first massage. Total lack of concern for customers.