Poor service and parts fraud. I had a brake job done on my XC90 and 3000 miles later I needed new pads and new rotors. Due to poor quality of their service they've ruined a pair of perfectly good rotors and cost me over $800.00 They refused to pay for it and are extremely nasty. When their service manager heard of my problems, the response was - take your business elsewhere. I suggest, to anyone considering this dealer to do exactly that!
When I had condensation on my taillight (warranty covered) they ordered replacement from Volvo, told me it was replaced with a new taillight, but a few days later condensation appeared in the same spot. What are the chances that a brand-new Volvo part would be defective in the same way in exactly same area? They simply billed Volvo for new part, but left the old one on the vehicle (just dried condensation off with a hair dryer) POOR SERVICE, DISHONEST PEOPLE
Cons: poor service, irresponsible business