I've had good customer service here, and I love their new book section and the great deals in there. I love their kids' books, and their humor, and their cookbooks, and all the books I would never have thought to look at. What confuses me about Moe's, I think, is that for all their floors and floors of books, it's still not the place to go if I want to find a specific book or sometimes even a specific author - even sometimes for new books. Moe's, though, is just the other kind of bookstore - the kind where they always have what you didn't know you needed and didn't know you wanted, in stacks.
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