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Modern Carpet One Floor & Home - 3 Reviews - 1901 West Street, Annapolis, MD - Flooring Store Reviews - Phone (443) 808-1466

Modern Carpet One Floor & Home

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1901 West Street
Annapolis, MD 21401
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(443) 808-1466
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Modern Carpet One Floor & Home - Annapolis, MD

Reviews

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Best

I purchased a runner for my stairs and tile for my fireplace from Modern Carpet One Floor & Home. They were very knowledgeable, and their showroom was amazing. It was immaculate...

Worst

The only reason they get one star is their price. First, I was dealing with Jim (VP of marketing) most of the time. Whenever i went in to go over our project he seemes to not b...

HORRIBLE CUSTOMER SERVICE 12/6/2012

The only reason they get one star is their price. First, I was dealing with Jim (VP of marketing) most of the time. Whenever i went in to go over our project he seemes to not be ready or asked for time to get everything ready. He did this even though I made appointments with him and called him 15 minutes prior to me arriving. Second, I got new granite coutertops and floor tiles through them. The granite people installed a slab of granite with a chip in it. I called the owner of Modern carpet and she kept assuring me someone would be out to fix it. This happened for the better part of a month. The tile people also broke my pocket door but I decided not to tell the owner as i knew it would be a hassle to deal with them again. I NEVER complain but these people were horrible. They seemed to only want the money and nothing else. i never got a call back to see if the problem was fixed. i always had to be the one calling. The worst customer service I have ever experienced. Spend a couple extra dollars to not have to deal with these people!! more

Good service! 5/16/2012

Modern Carpet One Floor & Home installed my carpets and everything is fine. more

Working with them was, in mind, the highlight of a long project renovating my basement. 5/3/2012

I purchased a runner for my stairs and tile for my fireplace from Modern Carpet One Floor & Home. They were very knowledgeable, and their showroom was amazing. It was immaculate, and the amount of merchandise there was amazing. But you know how sometimes you can't see anything when there's too much merchandise in a store? That's not the case here. They have a lot of products, but everything is well laid out and easy to look through. Paul, who I worked with, and the owners Sherry and her husband whose name I forgot were great. They were knowledgeable, they followed up, and they delivered everything when they said and even earlier when they got the chance. Working them was an easy experience. We redid our basement, which requires that you choose everything from doorknobs to the floor, and it gets overwhelming. They're great. Truly a nice surprise in a project with all sorts of hiccups. more
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Owner Message

  • Modern Carpet One Floor & Home is your local Annapolis, MD flooring store for great service and quality carpets, wood flooring, floor tiles, vinyl and more in a wide range of colors and prices.
    Visit us in store or online to learn more.

Additional information

  • Neighborhoods:

    Annapolis
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