DO NOT USE THIS COMPANY!!!!! \r
At the Beginning of my move the company was all about contractual obligations with regards to packing and pick up dates. Even though we called several times to verify a pack/ship date with customer service that apparently didn't update our original estimated dates. Rather, she simply notated the account. We were told that our stuff would be picked up when we had originally requested, but then something happened with a truck and our driver never came. Funny though, we kept receiving phone calls stating that he was on his way. This most certainly was NOT the case. The pack date came and we were told that ""contractually"" they didn't have to come until the next day, even though we had told the customer serv. rep. several times what day we needed them to come sooner. So we were stuck waiting. The next day came; the packers arrived late and worked till 4 in the afternoon. They had to leave early because it was someone's' birthday and they wanted to go out and celebrate. We expressed our concern that we HAD to have our stuff out immediately. This did not discourage them from leaving early. They assured us that they would be back in the morning and be completely done packing and loading by noon the next day. The next morning they showed up late and didn't finish until 2 in the afternoon. After our stuff left, the ""Contractual"" delivery date was the 2nd of June. The driver said later that he would deliver around the 7th, but wanted us to write the checks out in his name. We thought this sounded funny, so we called customer Serv. and they told us that if we did that, the driver could run off with the money and we would still be financially liable to the company. So after hearing that we were not paying him in HIS name, and that the checks would be written to MBM, the driver refused to go any further, and stated that he was sitting in WY refusing to deliver our stuff. MBM said they will only compensate $20 dollars a day for every day that the shipment is late. After some mediation they went up to $30 dollars a day. Then they went UP to 35$ a day, but then later called and said they would still take 30$ a day off the price of the final pay amount, but we could put a claim in later, and at THAT time they would either approve or disapprove our claim. Meanwhile I had to pay $120 dollars a night Plus at a minimum $40 dollars a meal for my family and I, A DAY. The company once again, said ""contractually"" your shipment is not technically late until 30 days after the delivery date. So at that point we were shoved face first as a middle man between the company and the man who was holding all of our personal belongings basically hostage. MBM was unwilling to do anything further for us because their driver went rogue, and is basically holding our things until his company pays him. I am not in a position to say how the company handles paying the employees, but it is an obvious issue due to this problem.. It is inconceivable that this company would not do anything that seemed to be of their way to make this right for us. We were told several times that they were sending this guy, or that guys ect ect to pick our stuff up and that it would here ""by the end of the week"". Low and behold, the end of the week would arrive, and NOTHING. No phone calls, no emails... NOTHING! Also, when we started opening boxes for our kitchen items, it became clear that at some point one of the packers had somehow cut himself. Rather than letting us know, he continued to pack with a bloody hand or something. A good 65% of my kitchen boxes contained blood on a majority of the packing paper and or kitchen items. Not only was this a HUGE inconvenience, it is a major health hazard. When my wife informed the supervisor of this situation, we once again received a nonchalant ""sorry for your inconvenience"".
Cons: Customer service Nightmare, Billing, Claims...everything