They had a coupon insert in one of the packages that you get in the mail. I had a comforter that desperately needed cleaning so I thought I would give it a try. The actual dry clean job seems like it was done well...how do you really tell unless something is damaged. The guy at the counter kept trying to insist it was down, but I told him the label said otherwise. Then when I went to pick it up I had to ask for my change back. I was the only one there so its not like he was busy. ..not sure if I would go back.