I totally agree with the CLUELESS review. I had the same thing happen to my hair when I went to get highlights. Despite my asking specifically if their colors had ammonia and that I was wary of the damage that ammonia causes, Nancy bleached my hair! I had no idea that my hair was going to be bleached until she started putting the stuff on my hair. I had got highlights many years before and my hair didn't have to be bleached because there were no colors or chemicals in it. But I think their philosophy is to get as many clients in and out in as short a time as possible and not bleaching would take longer! \r
Not only that, the color was totally not what I wanted! I asked for a deep wine red/burgundy, I had also specified that I didn't want the highlights to show in normal indoor light, only show as a slight reflection in the sun, that's how dark I wanted them, but they were light brown! So I went back after a week and she again poured color on my head and got me out of there fast, it was better than before but still brown! There was totally no concern or professionalism towards the my hair and taking my concerns seriously.\r
I""m just so disgusted with what they've done to my hair-it is pale, lackluster now, horible dull brown, and gets entangled and falls like crazy! It never used to entangle or fall before! I believe that's because of the bleach ruining the health and quality of my hair. And I'm so upset because my hair grows so slowly that it will be atleast 5-6 years before this mess grows out! \r
Also, when I asked for some product to nourish my hair because of the chemicals that had been put in, she sold me shampoo and conditioner to make the color last instead of a protein treatment or something to get some shine and strength back in my hair! \r
They lost me as a haircut client also because of their callous and careless attitude. I will forever regret going there for my highlights.
Pros: Neat, nice staff, fine for haircut
Cons: Don't care about your hair/concerns. TERIBLE IN COLORING