Sort and sweet. This is the only restaurant I have ever given a 5 star rating. I should note that now over time I have dropped that rating down to a four star. Still good, but not perfect.
I have eaten here more than 100 times and only had two disappointments. Coming from a demanding SOB that's saying something.
The two times I have had an issue with the food, the management has been right there and took care of it professionally and with humility.
The food is consistent and nearly always perfect. The service is exceptional, even on occasion to be so good that you would think your in an exclusive restaurant. Sure there have been so so wait staff, but never rude or displeasing.
The wait time is a bit long during Sunday brunch, but even with overworked cooks and wait staff, they pull it off so well and make the wait worth it.
One item I have to suggest is the Spinach dip appetizer. Its always a comfort and delicious.
Pros: Consistantly superior service, food and atmosphere
Cons: Service issues on occassion, but taken care of by management