needed my watch repaired they told me they had to order the parts I waited 3 weeks and nothing to report . They found out they had to order the part and hadn't done it yet . So very frustrated they sat on the watch after repair I had to return my watch for the parts were not working s..someone had to redo the job repair . made me wonder who was working on the watch have no idea . picked up the watch for the last time . walked out of the store and within 10 minutes the stem fell out . I would not go back for any repair again I was just not happy to have anyone touch the watch it was repaired worse than before I brought the watch in for repair not great service or repair .