I have been a resident of Mill Valley for over 12 years and have also been a customer of Mill Valley Refuse for 12 years.\r
In addition to being rude and unhelpful, these people are theives with a monopoly on the market. There is no mention of the owners on the website and no way to log a complaint...and apparently with good reason.\r
MV Refuse did not pick up my trash for 6 weeks due to a clerical error. \r
They then had the audacity to charge me for the service! When I requested credit for 6 weeks of no trash pick up I was told that they would pick up an extra bag the following week and told adamantly that they do not issue credits.\r
Trash = Trash. These people are theives. If somebody really wanted to make some money in Marin, they should start up another refuse company. One with a conscience would be a freshing change.