I found a dresser and nighstand and provided my address and phone number and was told they would arrive the following Tuesday. I called that morning at 8am to confirm my delivery and correct phone number.I confirmed my keypad entry number. By 3pm it had not arrived. I called Mike's, they said they had delivered it at 9am and noone was home. I explained that I was there and they repeated my phone number back to me.It was the wrong number. And they also claimed not to have my key pad number.I explained I had called that morning.By the end of the conversation I was told I was not home, if I had been then I would have received my furniture.They also said that if it was true I had called in the morning then a note would have been put in my file. Since there was not a note, I had not called! I explained that this was not acceptable service. They said if I did not like it then to come in for a refund. I decided to give it another chance. The 2nd time was the same exact situation. I called that morning. Confirmed delivery and phone number. They never showed up. I called. I got nowhere with them other than upset. Today I went in for a refund. Mike's does NOT do cash refunds, even if you have never received the product! I was told that THEY had wasted gas to deliver twice to me and I was not home. Not only will they not refund the cost of the furniture I had bought, they will not refund the $40 dollars I paid for delivery, nor will they refund the $30 I put toward a couch. Nothing! They also called me a liar to my face in front of a dozen customers waiting for service. And told me they would see me in small claims court. I never raised my voice to them, I was consistently polite in all of my dealings, and this is the treatment I received. I also asked to speak to the manager, and whoever this person is refused to come and talk to me. It is obvious that they do not stand behind their products or service. It has been over a month and I still do not have the product I paid for.
Pros: Very cheap furniture
Cons: Service, Parking, Delivery