We called Mike Counsil Plumbing in an emergency because I foolishly broke our master bath shower valve and had to shut the water off to the whole house. We selected Mike Counsil Plumbing because we wanted an experienced plumber since the problem appeared to complex. They had a good Yelp referral and had been in business for many years. And it didn't hurt they also offered a $50 coupon.
After talking to the receptionist on the phone and explaining the problem, she set us up with a same day appointment stating the technician would be there between 5pm and 7pm. A little after 6pm the dispatcher called and informed me Josh Gibson (the technician) would be there in about 10 minutes. After Josh arrived we talked about the job and our options for fixing the problem. Because Josh did not have the part necessary to fix the problem that night, he removed the old value and capped the hot/cold water pipes so we could turn on the water to the house. Josh was very personable and did an outstanding job, and left the bathroom clean before leaving. He also informed me he would return the next day between 12noon and 1:30pm to complete the job. Since he was scheduled for another job in the morning, he stated he would talk with the dispatcher about sending out another technician in morning if one was available. At 9am the following day, the dispatcher called and said a new technician (Jerry B.) would be arriving between 10am and 10:30am. Jerry was on time and began the work. We found Jerry to be very friendly. As he proceeded with the work, he kept us informed as the work progressed. Upon completion Jerry left our bathroom clean and we are thoroughly happy with the work he did.
Like I said in the beginning, the work appeared to be complex and we wanted a company with years of experience to do the work and a company we could trust. We are totally satisfied with the work both Josh Gibson and Jerry B. performed and would recommend Mike Counsil Plumbing.
This is an update to my review posted on 10/11/2016. I felt it was important to give you an update on what has transpired over the past few days for which I continue to maintain their 5 star rating. When we first contracted with Mike Counsil Plumbing, they were going to charge $248 to prep the shower for tile cutting and dust containment. On the second day when another technician began the work, he did not prep the bathroom as specified in the contract. As a result, we contacted Mike Counsil Plumbing and requested a refund since the prep work was never performed. Within 24 hours, Sean, the service supervisor, contacted us and apologized for the oversight stating it was part of their normal procedure to prep the site before starting work. Sean indicated our $248 would be refunded. It's not every day you come across a company committed to providing excellent service.
As I said, the work appeared to be complex and we wanted a company with years of experience to do the work and a company we could trust. We are totally satisfied with the work performed by the technicians and would recommend Mike Counsil Plumbing. They have certainly demonstrated they are a company you can trust.