After sourcing this bakery for an a birthday party for a very high profile client, I was completely disappointed, embarrassed and appalled at the service. First of all, they had a very limited selection with zero flexibility in accommodating my requests. I was finally able to find something suitable to my client?s need and placed the order with a specified delivery time. Two days later the guest list increased so I increased my order, received a receipt via fax, and was charged on my credit card. On the day of the event, the cakes never arrived during their delivery time. I called with 30 min to spare before they were closing with my order still at their shop!!! Did they even notice this large order sitting there not having ever been delivered? They finally delivered the order, without my additional increase. The manager at the Philadelphia location claimed that their main bakery only sent my original order and they had no other cakes to substitute for my missing pieces. With the event in less than an hour away, I finally got a hold of the owner who basically told me that his employee already undercharged me so I pretty much got what I paid for. He also accused me of never having placed the order (I guess my receipt from their store and the charge on my credit card weren?t enough proof???) Regardless because I couldn?t served only half the guests dessert I had to call on another bakery last minute to supply a whole new order (Nakd Chocolate?whom was more than accommodating and super nice). Anyway?I could?ve cared less about the refund for the product I received (even though I couldn?t use it) but after asking for a refund for the product that didn?t received he pretty much told me too bad and didn?t even admit the mistake or apologize for the inconvenience. Bottom line?limited selection, incompetent staff, and an arrogant, ignorant, idiot of an owner named Jay.
Cons: Ignorant Owner, Incompetant Staff, Terrible Customer Service