I took my dog here for the first time. First time for me, for my dog... what a BAD experience. First of all, they didn't ask me ANY questions when I brought him in... didn't explain anything, didn't take the time to get to know me or my baby. They trotted him to the back and said, 'we'll call you"". When I went to pick him up, I didn't feel like he really smelled like he'd been shampooed. Got him home and the insides of his ears, TOTALLY dirty, not even been touched. And then when I rolled him over... MASSIVE razor burn & open cuts/wounds on his tummy. I was SO upset! I called to tell them about it & they asked me to bring him back in. UGH... AFTER the weekend! So, I go to the trouble of hauling him back and even THEN they didn't apologize when I brought him in, didn't ask questions, didn't take any time to talk about it. NONE! I was told he'd be done by noon. I got the call at 2:30 he was done. He STILL didn't smell as if he'd been shampooed. And did they apologize or make a big fuss to make me feel better? NO. They didn't explain themselves, nothing. They gave me ""half off"" my next visit. I wouldn't take him back there if you paid me. It's a cute building and that's as far as it goes. NOT a good experience whatsoever.
Pros: Close to my work
Cons: impersonal customer service (total lack of service), bad grooming!