Steve at the counter was very friendly and helpful. I appreciated his upfront information even before they started to work on my car. When he consulted with me about what my car needed, he didn't push my into an unnecessary repair. It turned out that the rear brakes needed to have the pads replaced, but the front pads were OK but for a wear spot that would cause a pulsating. His recommendation was that if I could live with the front brakes in their condition, it wasn't absolutely necessary to replace them yet. I'll definitely return for future service. PS. The shuttle service was a nice touch as the owner himself gave me a ride home.