Called to check on our order after an hour. Turns out they weren't even close to our house, even though they've delivered here many times before. We called the restaurant and they canceled the order without even bothering to call us and see if we still wanted our food. They said after an hour and a half the food would be "bad", but they never thought it might be a good idea to call and apologize and maybe send a fresh order out again! After being a loyal customer for 3+ years I will never order from here again. They never once offered to make things right. When we said we will take our business elsewhere they just said "OK". Great customer service! Don't order from here unless you want to be hungry and frustrated!