After a relatively disappointing visit to their sister steakhouse in Chestnut Hill, we were a bit hesitant to try this offshoot at The Natick Collection. Perhaps we should have listened to that instinct.\r
Our meal started off well enough. We ordered two creative and well prepared cocktails, a martini and a prickly pear margarita. Our appetizer, an eggroll-inspired steak and cheese concoction was interesting and tasty, if a little bit on the greasy side. Because of our beefy first course, I opted for something with a lower cow content for my meal. With our server's encouragement, I ordered the lasagna, even with the $19 price tag. My partner ordered a green salad with grilled chicken, which also cost a steep $19. (For some perspective, we are accustomed to $150-$200 meals at some of the better steakhouses in Boston. The prices here don't fit the casual mall setting. Even if you call that mall a ""collection."") I could tell, even before the first bite, that something was wrong with my lasagna. After a frantic search with my fork, I realized that there was no pasta in my lasagna. None. I had just settled in for a big bowl of sauce and cheese. Once I got the waiter's attention (not soon enough, by the way), he confirmed that my meal was, in fact, noodleless. Although he offered me another meal, by this time, my partner had nearly finished his. I declined the replacement meal. When the check arrived, my entree had been comped, but I still faced a $50+ check for two drinks, an appetizer, and the privilege of watching my partner dine alone while I ate nothing.\r
Dining out is more than putting food in one's mouth to stave off hunger. It's an evening out, enjoying a meal together. (Emphasis on ""together."") The manager didn't seem to understand why the meal was an unmitigated failure. In his mind, offering a replacement meal was enough.\r
We won't be back. And we wouldn't recommend a visit, in good conscience, for anything more than a cocktail and maybe an appetizer.