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Metro Kia - 1 Reviews - 1660 Hartford Ave, Johnston, RI - Kia Dealers Reviews - Phone (401) 351-3600

Metro Kia

1660 Hartford Ave
Johnston, RI 02919
(401) 351-3600
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I have purchased six brand new cars in the past 20 years. By far, Metro Kia in Johnston was the worse, most aggravating experience I have ever had with a dealer.\r \r Last Frid...

Terrible dealer experience 5/16/2012

I have purchased six brand new cars in the past 20 years. By far, Metro Kia in Johnston was the worse, most aggravating experience I have ever had with a dealer.\r \r Last Friday, I contact Metro Kia via one of the car sites (Edmunds or kbb) and negotiate the best price I can get for a 2012 Kia Sportage LX AWD with Convenience Package. Process goes pretty well. I dealt with Kaylyn Santamaria (Customer Service Representative) both on phone and email. She gets me a price. I say OK, I’ll come in on Saturday (next day) morning. She sends me an email with a link to Metro’s website to check current inventory. I click on it and before you can enter the site, there is an offer for $750 off any car. I fill it out, get an email in five minutes that is a coupon. It has a section on it for “Terms & Conditions” but it is blank. I then get a call from Lainie Vanasse, Internet Sales Manager, confirming that I will be there Saturday morning at 10am and am told to meet with Mike Bessette (manager).\r \r Saturday morning, I get a voice mail and to emails reminding me of my appointment. The last two come in while I am already in the showroom. In any case, we get to the showroom, ask for Mike Bessette. He comes out, introduces himself, and gets us to a sales renamed Bill Ely. I review everything with Bill, explain that we have a pre-negotiated sales price and just need to value the trade-in. \r \r Bill was great. We find a car on the lot that we will take. Great selection on the lot and the dealership was pretty busy. While on the lot, Bill informs us on the Metro customer for life program. Free loaners if we do service there plus free car washes at their new car wash located on the premises. They appraise the vehicle and come back with a trade-in value of $1,000. I get pretty upset with that value. Bill calms me down and says is there a number that you wanted in order to do a deal? I tell him $2,750.\r \r He comes back a few minutes later, and says “we have a deal”. We shake on it and he proceeds to write up the paperwork. This was a cash purchase. I bring out the coupon and Bill says we can’t use it as it is not valid with other offers. I say, “Where does it state that”. We are totally prepared for them not to take it. But, after some prodding, Bill comes back from speaking to someone in the office and says “We cannot take it but we will up your trade to $3,000 as a result of the misunderstanding. We say great, we have a deal. We make an appointment to get the car on Wed morning. I put $2,000 on my credit card. Bill gets the title to the truck, the registration and we are basically done. I turn to my Dad and say, “this was pretty easy, not at all what I expected”. \r \r Next, the paperwork comes out. All the numbers look good except for a $24.95 item. We ask about it and are told this is the metro customer for life program. We argue a bit but say OK. Just before signing it, we decide to total it up. We are slightly off from the total on the bill of sale. I’m using the calculator app on my iPhone so maybe it is me. Bill says, let me go check. \r \r Next, Mike Bessette comes back and says what’s the problem? I say that I cannot get the total to match but maybe it is me. As I look at the paperwork, now there is a new item on there for $199 in same color but clearly from a different pen. I ask what is this, this was not there two minutes ago. He says it is a vehicle etching fee. I say no thank you. He says the car is already etched. Are you going to buy it or not? I say what are you kidding me? He says forget it, I wouldn’t sell you the car even if you were willing to pay it. Never see Bill again and we leave the dealership totally pissed off. \r \r Cheating on the total is just the lowest form of selling there is. I would caution everyone who goes here to check everything before you sign! more
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