In desperate need of finding a trustworthy HVAC company to provide technical service to the electric parts of our zone system for our units, I had to call on past connections to find a trustworthy company that was current in these areas. A major challenge was our location a farm 60 miles from larger cities where you'd have better ability to locate one. Joe at Metro Heating & Cooling returned my call. I found he was totally booked up and an out of town trip for triage and repair really was not in cards. BUT he didn't leave me hanging. Over the phone he began assessing the issue, giving me much needed insight as to what I was dealing with. He allowed me to take photos and text them. In doing so I was now connecting with how this system worked and that I may no need to replace everything. He allowed me to fai. A very important level of confidence that their are good people out there. He could have just said lady you're on your own. Because of him I was able to know a bit better what I needed and found a service person 25 miles closer to home. For his willingness to be sure I was going to be okay I rate him 5 star as to take the time from his busy schedule to put forth the extra time to assist says volumes to me about this companies integrity "worthy". Thank you Joe my level of trust is higher and restored.