If you grew up in Holyoke, you know that Mr. Messier earned his stellar reputation. Unfortunately he sold the business several years ago but allowed the new owners to maintain his name on the signage. Do not be fooled. The quality of service today is about as low as it can get. The general manager should be selling used cars, not servicing a mortuary. I would urge you to select another funeral home because your loved one, your family and you deserve much more than the current owners of Messier are capable of delivering.