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Mess Maid Right Nw, LLC - 12 Reviews - 4611 Se 45th Ave, Portland, OR - Construction & Repair Reviews - Phone (503) 757-2380

Mess Maid Right Nw, LLC

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4611 Se 45th Ave
Portland, OR 97206
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(503) 757-2380
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Mess Maid Right Nw, LLC - Portland, OR

Reviews

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Best

Best Cleaning Service. Found them on the Redirect Guide of Portland/Vancouver. I needed an initial cleaning service done for my 3 bed 2 bath home that consists of my wife and I an...

Worst

I purchased a Living Social voucher and have been trying to schedule an appointment for the last 3 months, but they have been completely unresponsive (won't return my appointment ...

Move-Out Cleaning 11/24/2012

I'm blessed to have found this cleaning firm. They clean our home regularly and do such a great job. I initially found them through Craigslist a few years back when we needed our new home cleaned and have used them ever since. Edgar and his team of cleaners are in charge of cleaning of our home and they're extremely thorough and pleasurable. more

Editorial review from Citysearch 11/18/2012

I needed a last minute cleaning and this company delivered an estimate quickly and had a team of 3 cleaners within 12 hours of initial contact. Their cleaning was an A+++++. Cleaners were friendly and worked efficiently and quickly to give us back a clean home. more

Editorial review from Citysearch 9/24/2012

I was signed up for their bi-weekly cleaning service for 5 months. The very first 'detail' clean had one horrible mistake, a few obvious missed spots and some good results. The glaring mistake was cleaning my vinyl floors with Murphy Oil. I had made it clear in the pre-cleaning interview with Denisse that these were vinyl floors and I wanted them cleaned with a vinegar solution. Somehow, that information got lost. When I came home it looked like someone had poured wet flour on my floor and walked all over it. How could it not have been clear to them within the first couple of minutes that these obviously were not wood floors??? It took me hours to scrub most of the oil out, and I had to do it again the next day to get the rest. Fortunately, it did no lasting damage.\r \r So, they never did that again, but through the months there were other problems. They started spending less and less time in my house. By the end they only brought 2 people and were gone inside 45 minutes. I noticed dust bunnies popping back up in a matter of a couple of days. I noticed the toilets weren't even close to scrubbed. The back slider was so smeared after cleaning that I'd always have to re-do it to be able to see outside. I could go on and on here, but I think you get the idea.\r \r The worst errors were what they did to my wall mounted speakers and my furniture. We had expressly told them NOT to clean the wall mounted tvs or speakers. They ignored this and I came home one day to find all the speakers pointed in odd directions and one of them hanging off the wall! These things are bolted in tight so they must have absolutely yanked the crap out of them for that to happen. So, I called Denisse and complained about it.\r \r Of course, it happened again a few weeks later. This time only a couple of them were yanked out of place, but the one that originally was nearly off the wall was in even worse shape. I should have terminated the service then but I guess I believe in giving people chances to fix their errors. \r \r After that the service really went downhill and I noticed the bottom of my wood furniture all had nicks in it, clearly from their vacuum cleaners and/or mops ramming into them. \r \r Cancelling their service was difficult because of a miss-sent email on their end and because they will only return your key by dropping by during a work day. Also, be careful of reviews written right after the first, initial visit. They seemed pretty decent at first and Denisse is nice over the phone. It takes a little while for it to go downhill. more

Editorial review from Citysearch 8/20/2012

I had Mess Maid clean originally with a Groupon. I have had two other services clean at cut rate prices and it just is not worth it. Mess Maid is on time, and does a sparkling job. more

Editorial review from Citysearch 6/26/2012

I purchased a Living Social voucher and have been trying to schedule an appointment for the last 3 months, but they have been completely unresponsive (won't return my appointment requests made on their website, nor my phone calls). At this point, I am going to contact Living Social and attempt to get my money back - I was hoping to turn them in to my regular cleaning service (figured the voucher was a good way to try them out), but based on their lack of customer service, I have no desire to do any business with them. more

Very disappointing customer service. I 5/29/2012

Very disappointing customer service. I purchased 3 hours of cleaning through Groupon only to discover immediately after the cleaning that they had caused permanent floor damage to our new wood floors. They left a large scrape in the wood (1"" x 1/2"") deep enough to penetrate through the dark stain, reveal natural wood and leave a jagged edge on one side. I called immediately and they sent the head of the crew who had cleaned to inspect the damage. She took pictures and said that she had not noticed the damage during cleaning, but one of the other two cleaners could have caused the damage. She said they would be happy to offer us a free floor wax (something she said would greatly reduce the appearance of the damage), but ONLY if we signed up for continuous cleaning service. Why would I sign up for service with a company who caused damage to our floors on the first visit? She said the other option would be to have someone come to repair the area and someone from Mess Maid Right would contact me immediately after the weekend to see what course of action I wanted to take. NO CALL. I called Wednesday and again on Friday. No call back. I e-mailed and called again the next week. No return call and no response to my e-mail. It's been 11 days since this happened and I've not heard from them. The voicemail greeting says they'll respond within 24 hours and the website says they have a 100% customer satisfaction guarantee and insurance to cover any property damage that may occur. I'm disappointed to find they don't follow through with the service they advertise. It's unfortunate it may take legal action to get a response from Mess Maid Right. more

I had a pre-paid cleaning scheduled 4/10/2012

I had a pre-paid cleaning scheduled from this company on March 30th. After reading that if I was not around when they showed up it was a heafty fine I made sure I was at my house for the 2 hour time block. They never showed and I have tried to contact them many times over the past 2 weeks and no one has contacted me back. I cannot get my money back either. I am VERY disappointed! I wanted to solve this and have them come another day but they are not answering the phone or returning my calls. more

Initial Deep Cleaning, Great Start! 10/14/2011

Best Cleaning Service. Found them on the Redirect Guide of Portland/Vancouver. I needed an initial cleaning service done for my 3 bed 2 bath home that consists of my wife and I and our large Siberian Husky Dog. We're generally pretty organized, but this does not mean that our dog will stop shedding! Mess Maids was contacted past business hours and they returned our call promptly. We scheduled an initial clean Friday night and they came by the following Tuesday. The team of 3 was very nice and did an excellent job getting all the areas that normally get infested with dog hair. Our kitchen and bathroom also needed some TLC and they surely gave it the attention it needed. We've signed up for weekly cleaning and are very excited not to clean ourselves! more

Tricky service and non communicative 10/13/2011

They are not very communicative. At first they didn't confirm the time and day they were coming. Second when I called and left msgs they didn't return my msgs claiming I was calling from an 800 number. I was calling from work, but at least return my msgs and I was leaving my cell number. Forget that, they DID show up and commented ""oh your place was dirtier than we thought"" and ""we took pictures"" I said okay I told you that it was Dirty because of male roommates. Nobody tells maids to come and clean a clean house. I warned ""It's DIRTY"", SO Denise said they might have to stay longer, but there are 3 of them"" I said 'LET ME KNOW, I ONLY AGREED TO PAY $90"" Next thing you know they decide to stay for an hour extra (not very good job at that) then hit me with ANOTHER $90 bill. I emailed the owners back and forth but all Craig could say ""these are our prices and calculations and you have no say how many maids shows up"" seriously if each maid is $30 I do have a say and I told Denise to CALL ME before they do stay one hour longer"" 3 hours I get charged $90 with 3 maids, but an hour extra $90 for the 3 maids=3 hours for the 60 min. That doesn't make sense. Whatever their prices or rules are is their business when I didn't AGREE for them to stay an extra hour and they did is my issue. You can't deliver pizza to somebody's house and expecting them to pay for it when they didn't order it. Lousy business, not a good cleaning job for the 4 hours, and stains still in the kitchen floor and bathroom' their excuse ""it was dirtier than we thought"" well duh. more

Move-In Cleaning, Great Work! 10/4/2011

They saved the day by being available for a last minute move-in cleaning after belongings were delivered to a new apartment that was dirty. Mess Maid Right NW deep-cleaned a full basement apartment including windows and tile floors, all appliances, all cabinets, all wood work and all surfaces.The owners Craig and Denisse literally came to my daughter more

Quick, Quality Service 10/4/2011

Very impressed. Sent out a few e-mails in a panic as my mom was coming into town and my place was a mess. Mess Maids responded within 2 hours! It was great! They delivered the goods at a high quality and fair price. The cleaning was fantastic. 3 maids came by Friday afternoon and started to work immediately as my mom and sister were due only a couple of hours after their arrival. They got my 2.5 bathrooms 2 bedrooms kitchen and living room all done in an hour and a half. I was definitely blown away at their sped and thoroughness. This is an amazing company. I have used them in the past and have always been treated with friendliness and professionalism. All the employees seem to represent the company very well. The owners have instilled the care for people in them very well. Super pleased!!! more

$135.00 Bi-Monthly Cleaning 9/26/2011

Pleased with all their services. I see Rebecca and team every other week on Thursday mornings. They do a full general clean of my condo in thePearl District. They provide all green cleaning supplies, tools, and vacuum to get the job done right. High prices, but amazing results which makes it worth the spending. Office staff is very friendly and knowledgeable about cleaning procedures and cleaning tips. Have met both owners on different occasions and they seem like swell people. more

COMMERCIAL CLEANING 9/26/2011

Surprised to see the negative reviews on here. Mess Maid Right NW performs our building cleaning for our automotive shop in Oregon City. They take care of our lobby, bathrooms, office, floors, and windows. They are very affordable, trustworthy, and detail oriented. Have never had any issues with contact or scheduling. They show up promptly twice a week. Very satisfied with their hard work and Danny's upbeat attitude. Highly recommend their commercial services. more

NON RESPONSIVE 8/16/2011

I bought a groupon last fall for Mess Maid and was looking forward to using it this summer, unfortunately it doesnt appear that is going to happen.\r The groupon expires at the end of August and I ahve been trying to reach Mess Maid for the last 3 weeks via email and voicemail messages. No one ever gets back to me. \r It appears they are pretty bad at keeping appointments once they have been set up according to KaMill's review, so at this point I am hoping Groupon will refund me becasue as far as I am concerned Mess Maid won't be getting back to me anytime soon. \r more

Maids didn't show up again 8/13/2011

Scheduled a cleaning for Saturday afternoon. I wanted them here at 1:pm as I had another appointment. They insisted they be here a 12:30. I cut my massage short to be here. I waited until 1:30 and called no answer, emailed them and they called back and told me they would get back to me. I waited until 2:30 and called no answer, emailed she call back and ended up rescheduling me for Saturday 3 weeks later. Here I sit waiting again for over an hour no show no call. I Called, no answer, emailed and finally got an email that they were closed for ""staff training and safety"" that they would get back to me. I am so done having my saturdays wasted. I wish I could give them negative stars more

Maids a no-show 8/10/2011

Made an appointment for a full cleaning and a estimate for monthly service. They did not show up at all. Later they sent an email canceling the appointment retroactively. They did not call me, and all calls to them went to voicemail. more
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Additional information

  • Neighborhoods:

    Creston - Kenilworth, Southeast Uplift Neighborhood Program, Woodstock
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