Merry Maids' sales rep promised a thorough first visit deep clean. Walls, baseboards, doors, lamps, window wells & sills would be washed, dusting, vacuuming, & polishing. I also requested a full carpet clean, & the rep promised to come by the next day to measure for a quote. It never happened. Not only did the cleaning team arrive half an hour late, they were slapdash. At first glance it looked good but on further inspection, one could see where a duster had been swiped over the top, nothing moved, & the backside of the object still dusty. Window wells were ignored, so were baseboards, walls, lamps, & doors. As I had no aluminum foil, one cleaner said she couldn't clean the top of my stove. There is a time period where you can call and complain; unfortunately I headed out of town that evening for 3 days. It wasn't until my return that I realized what a shoddy job had been performed. The cleaning team had told me they had only been a week with Merry Maids, so I wonder if they had been trained at all? They were friendly and polite - it's obviously not their fault Merry Maids misrepresented them. I wrote immediately to the sales manager to inform her of my disappointment. To date she has never acknowledged me. I highly advise people looking for good cleaning service to look elsewhere. This branch of Merry Maids obviously do not need the trade and do not care if they give poor service.
Cons: Bad communication, cavalier attitude of office staff, no follow up, poor service.