Provision of critical care air medical service to those patients who are ill or injured regardless of race, color, religion, sex, national origin, age, handicap, or ability to pay. We will respond to all requests to provide treatment and transport to adult, pediatric and neonatal patient, populations, in both the pre-hospital and interfacility settings, unless a specific condition exists that is expressly defined by other company policies where it has been determined that other methods of treatment and/or transport would be more appropriate for that specific type of patient. Staffing of each helicopter with a Pilot, Flight Nurse, and Flight Paramedic 24 hours a day for scene and interfacility transports. Staffing of the fixed-wing airplane with an on-call Pilot, Flight Nurse, and Flight Paramedic 24 hours a day, with medical control support provided by an on-call Mercy Flight Central physicians. As part of an organized trauma system, air medical services cut the injury-to-operating-room time significantly. Medical helicopters, dispatched simultaneously with ground EMS, can give over 54% of the US population access to a full service trauma center within 60 minutes that they otherwise would not have. Rotor Wing (Helicopter) and Fixed Wing (Airplane) Air Ambulance Benefits: helicopters are used for the transport of patients from the scene of an injury to a hospital, and for shorter flights between smaller hospitals and trauma centers or specialty hospitals. Helicopters fly point-to-point, minimizing the time out of hospital, and avoiding the traffic delays experienced by ground ambulances. Fixed wing air ambulances (airplanes) are used for transporting patients on longer interfacility flights. Fixed wing air ambulance can cover much more distance in less time than a ground ambulance. Bringing patients home and/or to more sophisticated medical care from distant sites of illness or injury is one major use of a fixed-wing air medical service.