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Merchant Services - 23 Reviews - 9012 Research Drive Ste. 200, Irvine, CA - Financial Services Reviews - Phone (800) 660-7153

Merchant Services

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9012 Research Drive Ste. 200
Irvine, CA 92618
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(800) 660-7153
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Financial Services

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Legal & Financial

Reviews

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Best

The new Chicago area rep, Bill, made a cold call to my store and at first I told him I didn't have time. He was very polite and sincerely told me he was here to give me a fee audi...

Worst

All reviews seem positive

Editorial review from Citysearch 10/28/2013

TOTAL SCAM,Their service are BAD!!!!!!! Total difference attitude from the account executive after we signed the contact. A lot of mistakes happened on our bank information, so at the first transaction we cannot receive the funds on time. High rate for the credit card service, millions of hidden charges. If I could give minus star I will, STAY AWAY FROM THIS COMAPNY more

Editorial review from Citysearch 12/31/2012

I've been with Merchant Services Inc for 2.5 years now and I am counting the days until my 3 year contract is up. They LIVE for charging you extra fees, they change your contract in the middle (adding more fees after you are under their contract... with a $500 early termination fee). They charged me $50 to program a new terminal (because I purchased it on my own vs getting one from them), they didn't tell me when I signed up that they were only waiving the yearly $69 fee for the first year, they TOLD me when I signed up that there were no PCI compliance fees, but changed things partway to a $25 fee to Securitymetrics, and an additional $135 in 2011 for ""PCI insurance"", and now that I renewed with Securitymetrics (which is a BS online questionnaire) after getting autorenewal emails, they charge me $20 for being un-compliant and saying that they switched companies and don't use Securitymetrics anymore. AND they don't want to refund the non-compliant fee when I was fully compliant. This is a terrible company, I switched from using merchant services through my bank and NEVER had issues like this with the bank. If it wasn't for that $500 early termination fee, I would have been gone when they started that $135 insurance fee. They are not saving me ANY money with all these fees they tack on. more

Chicagoland Metro area save money and get MS 1/10/2012

The new Chicago area rep, Bill, made a cold call to my store and at first I told him I didn't have time. He was very polite and sincerely told me he was here to give me a fee audit to make sure I was getting the lowest price on my credit card processing. All he needed was my statement. He entered my info on a spread sheet and did a side-by-side comparison. Just like that he was able to save me over 10% on my bill, which came out to over $2,000 a year. The transition was easy, they did most of the work and guided me through anything I had to do. I get my money in my account the next day, which I never had before. I strongly recommend this company and the new rep they hired. more


Processing time is much quicker and funds are in our account 10/28/2011

Processing time is much quicker and funds are in our account the next day as opposed to 4 to 5 banking days with our previous service. On the day of the service transfer we had trouble downloading the new software that was required. To resolve problem the technician programmed a new terminal in his office and overnighted a new terminal and picked up our old one within 24 hours. The transition went smoothly and techincal support for the small changes we have requested were handled quickly and efficiently. more

Our experience with merchant services has been very pleasant 10/28/2011

Our experience with merchant services has been very pleasant. We have an updated machine that was very easy to set up and functions very well on a daily basis. more

We are satisfied by Merchant Services. Excellent Job!!! 2/24/2011

Our experience with merchant services has been very pleasant. We have an updated machine that was very easy to set up and functions very well on a daily basis. more

Fair and Clear services. 2/17/2011

The services was presented very clearly.We are very satisfied with your mechant services. more

Description of Product or Service Endorsing: 1/23/2011

We are very satisfied with Merchant Services, and in particular with your representative Scott . Scott is very responsive and goes beyond what is expected of him. He has helped in many ways. more

Thank you for the products 1/21/2011

My rep is Panna, she did a ""cold call"" to my office and waited for me to return from lunch. I figured anyone who had waited an hour for me that i could give her at least a few min of my time. Within 20 min she had explained in a clear, detailed explanation of how her product was going to save my company money over the next few years. I was completely ""sold"" on the product and signed up right there. But the service didn't stop there. Over the next several months , and most recently the past month issues have come up and within a matter of minutes a response from Ms. Panna is obtained. I have recommended her product and services to other colleagues of mine and will continue to do so. I am just so glad she decided to open my door, and open her product to my business. Dr. Henry Perez more

I am very much glad with Merchant Services 1/21/2011

My experience with Merchant Services has been good. When I changed over from my old company, it was pretty much a seamless transition. I was also transferring from using a machine that needed a hard-line telephone, to a machine that uses an ethernet connection. Everything went smoothly and continues to do so. John Rinn more

Extremely helpful staff 1/21/2011

We have enjoyed our services, the representative Sonja answered all of our questions and made sure we were happy. She followed up often and I especially like the clear and informative e-mails she sent whenever I had a question. more

Very Impressive and professional team 1/20/2011

Lisa was very pleasant and professional during the whole process. We can't wait to see our first statement and see how much money we are saving. more

excellent representatives with excellent knowledge 1/19/2011

Your representative, Panna, was excellent in explaininng the benefits and the savings your company had to offer us. Due to her perseverance and commitment to customer care I was convinced to change my merchant services to your company. more

Description of Product or Service Endorsing 1/19/2011

Brian has alway given great support and always does all he could to help me. Very easy to talk to. Allan more

very informative and very professional Service 1/6/2011

Our representative was very informative and very professional in showing the extended savings and service we would be receiving. She is always available when I need further assistance and promptly refers me to someone if it is handled by someone else. more

Processing time is much quicker 1/5/2011

Processing time is much quicker and funds are in our account the next day as opposed to 4 to 5 banking days with our previous service. On the day of the service transfer we had trouble downloading the new software that was required. To resolve problem the technician programmed a new terminal in his office and overnighted a new terminal and picked up our old one within 24 hours. The transition went smoothly and techincal support for the small changes we have requested were handled quickly and efficiently. more

We love the product 1/5/2011

We love the product. It is easy to use and convenient. more

everything has been great! 1/5/2011

We switched to Merchant Services within the last few months from our previous processor. So far, everything has been great! It was basically a seamless transition from our previous processor, & all was coordinated by our Account Executive Jeremy, who has done a great job. It seems we are saving monthly on the processing fees, especially since we are utilizing the debit pin pad feature. I would recommend this company to anyone. The customer service depratment has also been helpful & easy to get through to. more

Brian has alway given great support 1/5/2011

Brian has alway given great support and always does all he could to help me. Very easy to talk to. more
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Merchant Services~ A Leading Provider of Comprehensive Business Solutions - A+ BBB Rating - Inc. 5,000 Recipient

Owner Message

  • Founded in 1995, Merchant Services is a leading provider of e-commerce & credit card processing solutions to Irvine area businesses. Recognized in 2009 and 2010 by Inc. Magazine as 1 of The Fastest Growing Privately-Held Companies in the U.S., Merchant Services provides sound, reliable & cost-effective bankcard and e-commerce systems to business partners throughout Irvine. A core leadership team with 200+ years of management experience and dedicated to integrity, honesty, and an unwavering commitment to providing our Merchants with the very best rates and services available.

    We pride ourselves on maintaining a reputation for excellence with a dynamic team of more than 300 hand-selected professionals at our corporate headquarters and sales offices throughout the country, all focused on providing our Merchants with superior service at every level.

Additional information

  • Hours:

    8:00AM-5:00PM (M-F)
  • Neighborhoods:

    Irvine Research Center
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