MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? ""Oh nothing to worry about"" Oh yeah, except you can't get a safety inspection with it like that!
Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) ""Take it somewhere and have them remove the light bulb"". REAL ETHICAL MB!!
Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal!
I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed!
Cons: Poor attitude starts at the top and flows down