They are very nice while you are buying a mercedes benz car, a lot of smiles and happiness and ""don't worry""...BUT BE AWARE, after they got you as a customer, no more respect!. BE AWARE of the service dept. and the manager of name JAMES, he will charge you for everything including their own mistakes. they scratched my car and then they want to charge me to fix it! and nobody will protect you, NOT EVEN MERCEDES BENZ USA!!! Every dealer has their own rules, so don't assume just because it is a Mercedes Benz you are protected YOU ARE NOT !. go for a Lexus, much better service!