They absolutely cheated me. My inspection sticker expired and I needed to get it re-inspected as soon as possible in order to dismiss a ticket. My service engine light was on (as has been the case many other previous times). I made it very clear to the manager: that I needed just enough work done to pass inspection; that I could not afford to go beyond the minimum services (I'm living on student loans, which I told him as well); that I didn't care a whole lot about the car, so long as it's safe; and that I received a ticket for the expired inspection sticker, so this needed to be taken care of right away. He seemed to get the picture, and said he would call me once they ran a diagnostic test. I received a call later with a very hefty estimate ($770 + tax), to which I managed to get him down to a little less than $700 + tax because he was trying to install the most expensive brake pads, despite my earlier conversation with him. I still thought this was high, but gave them the go ahead since the car was already there. They close at 7, so I called at 6:30 to see when I could come get the car. They were not nearly done, but said they would call me. About 20 minutes later, I got a call saying that there was an additional, ?serious"" problem with the car, which would cost another $500 to fix, and that they couldn't pass the car for inspection. I was livid and demanded that my car be ready for me to pick it up. He said I would have to drive my car at least 50 miles, then bring it back to them for inspection the next day. However, he was ""90%"" sure that it wouldn't pass anyway because of this other serious problem he'd JUST discovered. I was then charged $830. After disputing the costs with him, I decided getting my car back was the important thing, so I left. I didn't get the ONE thing I CLEARLY wanted! I plainly spelled it out, and not only did they not pass my car for inspection, but they performed over $800 in services before telling me they wouldn't pass it!
Pros: Took me back to my apartment and picked me up later to get my car.
Cons: Cheat you out of every last dime.