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Meineke Car Care Ctr - 4 Reviews - 6011 De Zavala Rd, San Antonio, TX - Other Reviews - Phone (210) 558-6661

Meineke Car Care Ctr

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6011 De Zavala Rd
San Antonio, TX 78249
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(210) 558-6661
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Meineke Car Care Ctr - San Antonio, TX

Reviews

( 2 )
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( 2 )

Best

I went in for noise coming from the passenger side whenever I turned the steering wheel. I still had power steering, but the noise was getting louder. Turns out it was the hose ri...

Worst

Over $50.00 to replace my headlight. Charged to replace my cab light they left on over night and burned out. Constantly giving me the sales pitch for everything I don't need. Seri...

Great Customer Service, Very Knowledgable 1/24/2010

jorgegoyco Provided by Partner
I went in for noise coming from the passenger side whenever I turned the steering wheel. I still had power steering, but the noise was getting louder. Turns out it was the hose right under the power steering pump that was broken and leaked the fluid. They fixed it and everything was great. Here's the thing, I needed to stick around the lobby because I didn't have anyone to come and pick me up, so I got to see customer service at it's finest. Rafael, the owner, was at the desk that day taking calls and welcoming customers. During my time there, I was very impressed by his knowledge of vehicles and repair issues. Someone would come in saying something specific was happening when they drove, and Rafael would ask them if this other specific thing was happening, they would say yes, and he knew exactly what was wrong with the car. Another time, someone came in with some strange noise. They took the car in and it turned out that there was a bent piece that was hitting the wheel. They simply unbent the piece and sent her on her way without a charge. I thought that was great. She promised to come back for repairs in the future. There was also a client who had brought in a Land Rover and there was a specific part that was needed, and Rafael made several calls to different places to find the part at the best price. I saw honesty, and a willingness to bend over backwards for clients. This is definitely a good place to take your vehicle in. Pros: Very knowledgable staff. Cons: Not in my city more

DO NOT DO BUSINESS HERE! 8/18/2009

TJJ Provided by Partner
Over $50.00 to replace my headlight. Charged to replace my cab light they left on over night and burned out. Constantly giving me the sales pitch for everything I don't need. Seriously? NEVER AGAIN! Knowledgeable staff, even better salesmen. Pros: Knowledgeable staff Cons: Rip off, scam, just salesmen more

Owner's follow-up 2/4/2008

rafael1 Provided by Partner
JennaLee Ryan was a satisfied, repeat client of mine who brought her car to my shop to diagnose a "miss." The ASE certified tech found no malfunction codes stored in the car's computer and good plugs. Because of the low miles and the car's age, we recommended a fuel injection service as a starting point. JennaLee's husband called my manager and tore him a new one for ripping them off with a service that is a bunch of bul***it. JennaLee's car spewed out a load of black exhaust, thus evidencing the amount of deposits in her fuel system being cleaned out by the chemicals. We did tell her about another issue that could be causing the problem. The Ryan's took their vehicle that afternoon and I never heard about the problem recurring until I noticed that she had put a "Stop Payment" on her check. Now, how am I supposed to fix her problem if she doesn't tell me? Since we had already told her that the service was a starting point, I would have gladly continued to diagnose the problem FOR FREE. Why did JennaLee not give me the benefit of the doubt? I just wish she had spoken with me. I really liked her. Now, in Texas, putting a Stop Payment on a check is theft and the Texas Property Code allows the worker to repossess the asset. It is unfortunate what happened to JennaLee's son and again, I really wish she would have spoken with me first. Over 80% of my client base are repeat customers. We are the preferred auto repair shop for the city's largest non-military employer. We have a .0004% complaint ratio. Come on now, do you really think I victimize my clients? Google this: "Consumer Reports John's Tool Box" to see what they say about fuel injector cleaning. Also, the Motorist Assurance Program (MAP), a consumer watchdog organization, recommends a fuel system cleaning every 15k-18k miles. Contact me here: MechanicSanAntonio (dot) com. Thanks, Rafael. more

CUSTOMERS BEWARE 1/18/2008

jennalee2 Provided by Partner
My experience here was a nightmare. My sons new (to him)car was "skipping", when i took it to Meineke on Dezavala I was told that the fuel injectors needed cleaning. It sounded hoaky to me...but what do i know? When I got home my husband laughed and said that I was getting robbed. he said that it sounded like the sparkplugs. I had left my son there with the car while it was repaired, and left them a check for 140.00 for the "repairs". When I got home my husband told me that it sounded like the sparkplugs, he said that i was b eing scammed.I called Meineke with my concerns and was told that "well if your husband is a mechanic....whgy dont you have HIM repair the car?" good point, i guess. The car was done at closing time, and my 16 year old son said that the second he pulled out of their driveway it began skipping again. I called them immediately, but of course, there was no answer. They were closed.UTo make a long story short, i took the car to the Lincoln dealership who immediately identified the problem as a sparkplug coil and repaired it. i looked up "fuel injector cleaning " online and found out that it is the biggest scam around...i put a stop payment on the check. When the owner Raphael called to ask me why i put the stop payment I explained. I said that i was more than happy to go to court and let a Judge decide. I never heard from him again Three months later my sons car was repossesed. He had finals the next dayy and all of his study materials were in the car. i was in Calif. and had to pay $800 for a flight back the next day, as I was the only person that the car would be released to. I was forced to pay Meineke the $140 plus $30 for returned check fee PLUS $350 to the repo company. the owner of the repo company told me after hearing what happened, that they would no longer work with Meineke. Apparently I am not the only victim of Raphaels.I am filing a small claims c ase, and i will get my money back...but I wanted to warn others. more
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