I personally own five (5) vehicles currently with model years of 1970, 1996, 1998, 1999, and 2006. So, needless to say I am always having to have car repairs done on my ""fleet"" (lol). After patronizing a vast number of other repair shops around Houston over the past 10+ years, I now almost exclusively use Meineke on Kirby for all my work. I have been a customer there for over four (4) years now, and it is only for repairs that they do not perform (e.g. tire repair, state inspections, etc.) or more simple jobs that I decide to perform myself that I do not use them. Mykhaylo is a very honest and customer-service oriented shop manager and I have been treated with nothing but respect by him and his staff each time I have been in to have one of my cars worked on. Historically, on each visit, Mykhaylo (or his assistant, Carlos) will troubleshoot the problem(s) with my vehicle and will then personally show and patiently explain the problem to me. Knowing quite a bit about cars and car repairs, I know when I am being b.s.'d and so far I have been in agreement with their diagnosis each and every time. In addition, if there is a least-cost solution, it will be presented to me, along with whatever downside there might be to not doing a more exhaustive system rebuild...it is then up to me as to whether to take a chance with a simple fix (knowing I may have to return later for more exhaustive repairs) or proceed with the full-blown system overhaul at that point in time. I appreciate having such options, as well as having the final say-so about what I have or don't have done to my car. On those instances where I am unsure as to what ""route"" to choose, I ask for Mykhalo's opinion and trust it to be in my best interest.\r
Like most people I presume, I don't normally go to the time/trouble of posting reviews on companys which perform good work. However, in this instance I specifically wanted to make a point of voicing my own personal satisfaction with the quality of work and the professional treatment I have received at this Meineke location and I will continue to use them until proven otherwise.
Pros: Customer Service