These guys are nothing but scam artists, thieves, and liars.\r
I took my truck to them for a cooling system diagnostic; I specifically requested that they verify the proper functioning of the thermostat and the sending unit, and to diagnose why the truck was having issues failing to start while hot. I figured that since I was having them look specifically at the cooling system I would also have them flush the system and refill it with fresh coolant. I told them that I already knew that it needed a tune-up, filters, plugs, cap & rotor, and so I didn't want them to waste time on that; just look at the cooling system... The facts included that the truck fired 100% of the time when cold, drive great, and just failed to start when fully warmed up.\r
So, 4 hours later I show up to get my truck. Their diagnosis indicates that the truck needs a complete tune-up, to include spark plugs, wires, cap & rotor, etc... a $350 quote, and literally nothing about the cooling system, or the issue that I brought it in for. I replied that I already knew all that - that's why I asked them to not worry about those components, and went on to ask about the thermostat and the sending unit. The service writer, Pete, replied ""I don't know; we're not going to disassemble your car like that just for a diagnostic, We're not going to diagnose anything else until we've done that tune-up"" I was shocked! I asked him how he could justify charging me that $90 for the diagnostic when they ignored my specific requests, and then went on and did exactly what I asked them not to do. He responded along the lines of ""That doesn't matter, buddy. You're gonna pay it or you're not getting your fucking truck back."" He literally swore at me! I was totally blown away at this point! I tried to defuse the situation, as he was actually using profanity, and explained that I never said that I wasn't going to pay, I just wanted to know how he was able to justify what he was doing. I work part time, and he was holding my truck hostage over literally a whole week of my pay... I had no option but to pay.