My transmission was going out, i.e., 2012 Ford Focus. I despise car dealerships, i.e., Ford (or any brand), so I decided to let the Farmington, MO Meineke dealer get involved. They've treated me right before on other vehicles I've owned and they treated me right again. Sam is in charge there and is the best automotive professional I have ever worked with. Honest as can be and very up front about everythng. His next in line, Tom, was also very helpful, professional and courteous. I had an insurance policy to help cover the cost of the transmission itself and Ford had an available recall insurance allowance that covered the transmission control module. Sam worked with a friend of his at the Fredericktown Ford dealership and got everything done in a professional and timely manner. I cannot say enough good things about this Meineke location and the guys that run it. The first time I went in there, several years ago, I sat in the waiting room with other customers and heard nothing but glowing reviews about the service and repair work there. That is something. I have never witnessed customers talking much at all in a repair shop. They're usually in a worried state about cost, etc. Not this Meineke... Excellent customer service, excellent repair work... I will definitely be back and I will definitely refer friends and family there.