Recently I took my Jeep Grand Cherokee to Meineke Car Care Cockeysville on York Rd right across from Target. The heater wasn?t working correctly, and I was informed I needed a new heater core and several other related parts that controlled air flow. The quoted price very high but I trusted them like a fool and gave them the go-ahead to do the work.
I go to pick up the car, and owner/manager, Jun Pak, tells me everything is working perfectly. After writing a check for almost $3500, I drive off and after a while I notice there is no heat WHATSOEVER coming out of the vents. I take the car back, and Jun says he?ll have another look. He calls me the next day telling me another motor related to the heater now needs to be replaced. As you?ll recall, he said previously that everything was working perfectly the last time I came for the car.
To make a long, unsavory story short, I end up taking the car back 3 times, always told I need yet another new part to get the heat working properly. After $3500 and 3 trips back to Meineke to fix the same thing, I finally put my foot down on the final request for more cash to get it working correctly and said they need to complete the repair at no further cost to me. Pak refused. In a long conversation trying to convince him otherwise, Pak revealed that he tested everything related to the heater when I picked up the car initially and everything was working. I inquired as to whether they guarantee their work? He told me yes, and I countered with the fact that the guarantee should then kick in because the heater is still malfunctioning less than a month later. Pak steadfastly refused to lift a finger without the further prospect of more cash.
Needless to say, following up both by email and phone to Meineke Corporate was a complete waste of time. When I looked up their BBB rating and the big, fat ?F?, everything suddenly started to make sense.