I went here on Friday to get my first-ever chemical peel (I bought a Daily Deal online for it). The front office was nice, they offered me something to drink, and I was taken in after only 10 minutes of waiting. The girl that did my chemical peel provided no guidance, whatsoever, and I informed her that it was my first chemical peel. She then proceeded to do it, with a VERY strong chemical (which I later found out was salicylic acid). My face felt like it was on fire, and my eye started watering after she got it too close. She even asked why my eyes were watering, and I told her it was too close to my eye, and she just said ""Oh."" The girl informed me that I shouldn't wash my face for 24 hours and keep out of the sun, and I would be healed within 48 hours. She asked me if it was burning, and I told her it felt like my face was on fire, and she said ""Oh, that's normal.""
That same night, my face started getting black scabs all over. I called back and spoke with the same girl, and she told me that she knew nothing about it and had never heard of that before, so I got really worried. When I asked her which chemical she used on my face, she couldn't tell me. After I insisted, she put me on hold and found out, and told me that she ""thinks"" it's BHA, but she doesn't know what that stands for, and that maybe it's salicylic acid. She said it was the most mild peel, and I should heal within a total of 48 hours. After doing some research online, I foudn out that it is sometimes normal but the skin peels off (which she should have known.)
5 days later, I am still not fully healed, and I have two burns from the chemicals on my forehead. Only 50% of my face peeled off, and the rest is dry and cracking. I put vaseline to avoid scarring, and called back after about 4 days. The lady on the phone told me that the girl had used a ""really aggressive chemical"" but that it's ""better for me."" I told her it was my first peel and I was informed that I would heal after 48 hours. All she could keep saying was that it was ""better for me,"" even though I had work all this week and places to go. Not once did I hear an apology, or any information on what to expect or what I should do. She only told me to go out and buy Aquaphor and put it on my face (which I shouldn't have to be doing). She told me that it's normal to heal within 4-5 days, but since the girl was too aggressive, it would take me longer. She could not provide a time span of when I will heal, but kept pushing me to buy Aquaphor and insisting it was better for me. I am only 20, my skin is not that bad, and I did not need an aggressive peel.
NEVER going back. I know that some of this is to be expected with a peel, but the way they handled the whole situation and had NO idea what to tell me, really makes me think this place is not professional at all.
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