I was given two kittens last june, and after calling around, they were the only ones who could take them at the time. the place was dead, they took them from the room to do everything, and my little one was able to lick the advantage right off the back of her neck! it was kinda scary. she flipped out, foamed at the mouth, i was mortified. not only have i not taken them back there, i wouldn't go there again if they were the last vets on earth!!