We've now used McKenzie plumbing 5 or 6 times since we bought out house in 2007. Everytime they have responded promptly by phone and arrived the same day within a reasonable amount of time. The technician we've had consistently, Jay, has been informative and helpful. I can't praise him enough for how awesome he's been. He really puts the customer first and makes sure we are satisfied and informed. When we call them the lady who answers tells us to call back if noone has called us in 5 minutes (we've NEVER had to call, they always respond within a few minutes). McKenzie's is quick and professional and does a fantastic job. I'd recommend them to anyone, what a happy accident that we stumbled upon them in a time of need all those years ago!