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McKenney Chevrolet Buick GMC Cadillac - 2 Reviews - 831 S Main St, Lowell, NC - Used Cars, Trucks & Vans Reviews - Phone (704) 825-3306

McKenney Chevrolet Buick GMC Cadillac

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831 S Main St
Lowell, NC 28098
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(704) 825-3306
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McKenney Chevrolet Buick GMC Cadillac - Lowell, NC
McKenney Chevrolet Buick GMC Cadillac - Lowell, NC

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McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes...

Horrible Experience 3/31/2012

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there. We arrived onsite and the same salesman was unprofessional and unapologetic saying that an agreement is meaningless. I was assured by both the General Sales Manager (Matt Surbeck) and General Manager (Jace Stowe) that this was NOT dealership policy. Acknowledging my mistreatment, they also offered to find me a comparable or better car for a comparable price. They said they would look for me and asked that I keep an eye on their inventory online. They continually said they could not find anyhing and every car I asked about from their online inventory was either ""already sold"" or ""unsuitable for sale"". I gave up on this after a few weeks as my costs from not having a fuel-efficient car continued to skyrocket. I called a local independent dealer in my hometown and he found a better car at a better price within 24 hours. What a difference a little motivation makes! Your time and money are better spent elsewhere than McKenney Chevrolet. more

Worst Experience Ever 3/31/2012

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there. We arrived onsite and the same salesman was unprofessional and unapologetic saying that an agreement is meaningless. I was assured by both the General Sales Manager (Matt Surbeck) and General Manager (Jace Stowe) that this was NOT dealership policy. Acknowledging my mistreatment, they also offered to find me a comparable or better car for a comparable price. They said they would look for me and asked that I keep an eye on their inventory online. They continually said they could not find anyhing and every car I asked about from their online inventory was either ""already sold"" or ""unsuitable for sale"". I gave up on this after a few weeks as my costs from not having a fuel-efficient car continued to skyrocket. I called a local independent dealer in my hometown and he found a better car at a better price within 24 hours. What a difference a little motivation makes! Your time and money are better spent elsewhere than McKenney Chevrolet. more
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Owner Message

  • General Motors, one of the world's largest automakers, traces its roots back to 1908. With its global headquarters in Detroit, GM employs 204,000 people in every major region of the world and does business in some 140 countries. GM and its strategic partners produce cars and trucks in 34 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, GMC, and GM Daewoo. GM's largest national market is the United States, followed by China, Brazil, Germany, the United Kingdom, Canada, and Italy. GM's OnStar subsidiary is the industry leader in vehicle safety, security and information services.

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