McKenney Chevrolet Buick GMC Cadillac

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831 S Main St
Belmont, NC 28012

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(704) 825-3306
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McKenney Chevrolet Buick GMC Cadillac - Belmont, NC
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Best

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold severa...

Worst

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes...

Response 5/7/2012

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold several cars, and his customers truly enjoyed the car buying experience. Those are their words and their experiences. I am one that is very critical of any buying experince that I experince outside the car business. Most are good, but some have been lacking. And on the ones that have been lacking I try to remember that people (including me) do make mistakes. Doesn't make things right, but we can always try to do the right thing. On behalf of McKenney Chevrolet I am sorry for your experince, and I truly hope you enjoy your new car. Jace My original response. My name is Jace Stowe. Part owner and Gm of McKenney Chevrolet. I will respond to the same way I did to the customer (who posted his review on 4/3/2012) when I talked to him on the phone. We were sorry. We made a mistake. I would like to think that we do all things right the first time, but we are human and we did drop the ball. We did reimburse the customer for his gas to our store and back. We have learned from this situation and will make sure it does not happen again. I do not know about the actions between Jarrod and the customer, but we went out of our way to find a car. We did not have one over time that met the customers needs. He did call on one vehicle that I know of and we told him no. It was not a good unit and it was going to the auction. We are always upfront as we were with the customer in this case. We realized our mistake and admitted it. We are sorry. I honestly mean that, and don't know how else to respond. We have been doing business for over 30 years and plan to for another 30. more

Just Awful 4/3/2012

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there. Management acknowledged that Jarrod Fraley had treated me badly and said they would make things right by finding a comparable or better car at a comparable price. They said they would look for me and asked that I keep an eye on their inventory online. I called about 4 cars. Three (another civic, focus, avalon) of those were sold and one was said to not be suitable for sale (altima). This went on for several weeks as my fuel costs began to skyrocket without a commuter car. After 15 days, I emailed them and told them that I could no longer afford to do this. Their failure to keep their word cost me about $370. $300 in lost wages for the wasted day to visit their dealership and $70 in additional fuel costs. Since then, I have shared this story at a few online review sites like this one. The dealership has shown a lot more motivation to explain away, filter-out, and bury my criticism than to actually make things right when they had the opportunity. Throughout this ordeal, McKenney Chevrolet has failed to show good faith every step of the way. First, their saleman Jarrod Fraley breaks our deal after having me waste a day's driving. When given the opportunity to just apologize, he maintained he did nothing wrong. Second, their promises to make amends fell completely short. I emailed and left messages but they said they didn't get them half the time. I asked about 4 vehicles, but 3 were said to be sold but they remained on their online inventory for many days. Third, my attempts to share my story with others have been buried, censored, or explained away. Since I started sharing my ordeal, they have gone as far as to setup their own 'review' site. Their actions only prove my point and motivate me to keep sharing my story. more
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